Privacy Policy

Zitrino Innovative Solutions Pvt Ltd ("Company," "we," "us," or "our") operates the DepotLite platform (https://depotlite.ai) and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

1.1 Personal Information

When you register for an account, request a demo, or contact us, we may collect the following personal information:

• Full name and job title
• Email address and phone number
• Company name and business address
• Billing information (processed securely via third-party payment processors)
• User preferences and account settings

1.2 Usage Data

We automatically collect certain information when you access and use our platform:

• IP address and browser type
• Device information and operating system
• Pages visited and features used within the platform
• Date and time of access, session duration
• Referring URLs and search queries

1.3 Business Data

In the course of using DepotLite, you may upload or generate business data including container records, survey reports, gate logs, invoices, EDI messages, and other operational information. This data belongs to you, and we process it solely to provide and improve our services.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve the DepotLite platform
• To process transactions and send billing notifications
• To respond to support requests and customer inquiries
• To send product updates, feature announcements, and marketing communications (with your consent)
• To analyze usage patterns and improve user experience
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms of service
• To train and improve AI features (using anonymized and aggregated data only)

3. Data Storage and Security

Your data is stored on Microsoft Azure cloud infrastructure with enterprise-grade security measures including:

• AES-256 encryption at rest for all stored data
• TLS 1.3 encryption in transit for all data transfers
• Regular automated backups with point-in-time recovery
• Network isolation, firewalls, and intrusion detection systems
• Regular security audits and vulnerability assessments
• Multi-factor authentication for administrative access

Data is primarily stored in Azure data centers. Enterprise customers may request specific data residency options to meet local regulatory requirements.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our platform (e.g., payment processors, email services, cloud hosting), bound by strict data processing agreements.
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of our users or the public.
• Business Transfers: In connection with any merger, acquisition, or sale of company assets, your data may be transferred as part of the transaction with appropriate protections.
• With Your Consent: We may share your information with third parties when you have given explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the platform to function properly (authentication, session management).
• Analytics Cookies: Help us understand how users interact with our platform to improve features and performance.
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness (only with consent).

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data (subject to legal retention requirements).
• Right to Restrict Processing: Request limitation of how we process your data.
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Object: Object to processing of your data for marketing purposes.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at support@zitrino.com. We will respond to your request within 30 days.

7. GDPR Compliance

For users in the European Economic Area (EEA), we process personal data in compliance with the General Data Protection Regulation (GDPR). Our lawful bases for processing include: performance of a contract, legitimate interests, compliance with legal obligations, and consent. We have implemented appropriate technical and organizational measures to ensure data protection by design and by default.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When you close your account, we retain data in read-only mode for 90 days, after which it is permanently deleted upon your confirmation. Anonymized and aggregated data may be retained indefinitely for analytical purposes.

9. Children's Privacy

DepotLite is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: